Leaders in Incident Response

Solace Cyber helps organisations throughout Australia respond to and recover from ransomware incidents and cyber breaches. We work on behalf of International Loss Adjusters and Cyber Insurance providers, supporting thousands of commercial businesses through multiple partnerships. Our specialist teams have delivered hundreds of successful incident response recoveries, with Digital Forensic Incident Response capabilities available around the clock, every day of the year.

Under Attack?

Swift Business Recovery

We'll send our incident response team to your location on the same day you contact us, bringing all essential equipment. Our specialists work rapidly to determine what happened, collaborate closely with your teams to resolve the breach, and restore your operations as quickly as possible.

Facing a Ransomware Attack or Security Breach?

When you're under threat, every second counts. If your systems have been compromised or you need urgent assistance, get in touch with us straight away.

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Choosing Solace Ransomware Recovery

When your business faces a ransomware incident, three essential elements determine a successful recovery:

Swift response capabilities - Our security operation centre operates around the clock, ensuring specialists are always available to take your call. Following engagement, we deploy an incident response team to your premises with all required equipment, arriving ready to begin work on the same day you contact us.

Fast system restoration - We collaborate closely with your personnel to decrypt or retrieve your critical business information, minimising downtime and reducing the overall impact of the incident on your operations.

Forensic investigation capabilities - Our specialists possess the expertise to properly assess affected environments, employing forensic analysis techniques to identify solutions, provide expert testimony when required, and fulfil evidential needs across various scenarios.

Our specialists deliver comprehensive recovery services that quickly identify, isolate and eliminate cybersecurity threats.

Our Process

Solace personnel have refined an effective and streamlined methodology for handling ransomware incidents through extensive experience.

Step 1

Triage

Solace Cyber Incident Response deploys the closest available team on the day of contact. The initial engagement procedure commences straight away, encompassing stakeholder meetings, establishment of communication schedules, Incident Response Data Collection and documentation, agreement finalisation, and implementation of preliminary Incident Response Action strategies.

Step 2

Analyse

DFIR (Digital Forensic Incident Response) specialists perform comprehensive breach assessments, pinpointing weaknesses, attack methods, compromised data, and affected systems, including Ransomware, BEC, Data Loss (PII/ICO) or DDoS incidents. Solace conducts detailed forensic analysis to decode attacker methodologies, shaping future defence strategies.

Step 3

Contain/Mitigate

Onsite and remote specialists implement urgent measures to restrict damage and halt incident progression. Actions include isolating compromised systems, removing malicious components, and deploying defensive safeguards, including Solace proprietary solutions, to prevent additional compromise.

Step 4

Remediate/Eradicate

Solace Cyber's Incident Response specialists address the fundamental cause of the breach and return compromised systems to a protected state. Emphasis centres on locating and repairing vulnerabilities, extracting malware and confirming complete removal of all incident traces from the network.

Step 5

Recover

Incident Response specialists achieve complete restoration of impacted systems and services to standard functionality. Our engineers deploy backups when available, repair or substitute compromised infrastructure, guaranteeing data accessibility and full system operation.

Step 6

Post Incident

Solace conducts a comprehensive review of the Digital Forensic Incident Response and restoration activities. Through risk reduction measures, improvement initiatives and a complete offboarding procedure, Solace works alongside the client to evaluate the success of the response. This includes recognising improvement opportunities and examining insights gained from the incident.

Staying Connected Throughout Your Recovery

Our Digital Forensic and Incident Response specialists keep you informed at every stage of the response process. From the moment we begin triage through to post-incident recovery, your dedicated Incident Manager and technical leads provide regular updates. We work transparently within your existing change management frameworks, maintaining detailed risk registers to ensure you understand exactly where we are in the journey to restore your operations.

Our commitment to your organisation extends well beyond getting you back online. Once normal business operations resume, Solace Cyber partners with you to strengthen your security posture using a threat-informed methodology. Through our comprehensive process, we help transform your defences, turning the incident into an opportunity to build lasting resilience against future attacks.

Why Choose Solace Cyber for Ransomware Recovery

Beyond our rapid response capabilities and swift recovery times, partnering with Solace Cyber delivers substantial advantages for your organisation.

Specialist knowledge and proven track record - Our dedicated teams bring deep expertise in ransomware incident response, with a successful recovery history spanning hundreds of Australian businesses.

Comprehensive protection with round-the-clock monitoring - Throughout your recovery, we deploy advanced protection technologies alongside continuous surveillance through our in-house Security Operation Centre (SOC). Our 24/7/365 operations mean expert support is always on hand, whatever the hour.

Industry-leading standards - As an ISO 27001 certified organisation, we maintain the highest benchmarks in information security management and regulatory compliance.

If you are experiencing a cybersecurity breach, contact us immediately on +61 (0) 282 786100.

Trusted Partners in Cybersecurity

Solace Cyber's commitment to protecting organisations from ransomware and email-based cyber threats extends far beyond deploying advanced security technologies. We've established vital partnerships with key national agencies, including:

Australian Federal Police (AFP): Working closely with Australia's federal law enforcement enables us to align our cyber incident responses with wider national efforts to combat cybercrime. Leveraging our specialist expertise in ransomware and business email compromise (BEC) incidents, we collaborate effectively with the AFP's cybercrime division to mitigate threats and support recovery processes.

Australian Signals Directorate (ASD): The ASD represents a crucial ally in fighting cybercrime, especially business email compromise and ransomware attacks. Using our thorough approach, Solace Cyber operates in partnership with the ASD to support investigations and deliver our clients rapid assistance and specialist guidance. This partnership ensures that organisations facing significant cyber threats receive both preventative defence measures and swift incident response.

Through these critical partnerships, Solace Cyber delivers comprehensive support for businesses navigating the complex landscape of cybercrime.

Frequently asked questions

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Every ransomware incident presents unique challenges, which means recovery costs differ from case to case. For an indication of likely expenses, please call us on +61 (0) 282 786100.

Most of our clients hold cyber insurance policies that cover our service fees and, where necessary, any ransom payments. If your organisation has cyber insurance or legal representation, you can nominate Solace Cyber as your preferred incident response provider.

Our response encompasses complete ransomware elimination, attacker negotiations and ransom payment facilitation where required, data decryption and system restoration, addressing the security weaknesses that enabled the breach, and compiling all necessary documentation for regulatory compliance and insurance purposes.

We have a proven track record of successfully recovering organisations from hundreds of significant cybersecurity incidents.

Our specialists are available 24/7/365, enabling us to reach your premises on the same day you contact us, where we immediately begin our investigation and recovery operations.

Implement robust backup systems - Regular, secure data backups serve as your primary defence against ransomware. For maximum protection, ensure backups are air-gapped (physically isolated from your main network), making them virtually impossible for attackers to locate and encrypt. Combine this with strong security protocols and a consistent backup schedule.
Deploy advanced anti-virus protection - Modern anti-virus solutions go beyond traditional signature-based detection, incorporating robust exploit protection, ransomware-specific defences, and Endpoint Detection and Response (EDR) capabilities. Leading options include Sentinel One, FireEye, and McAfee.
Install next-generation firewall technology - Next-generation firewalls (also called Unified Threat Management or UTM firewalls) strengthen security across all network entry and exit points. These systems integrate conventional network security with email filtering, gateway anti-virus, intrusion detection and prevention, plus numerous additional protective features.
Monitor network activity continuously - Where practical, assign dedicated resources to observe network traffic patterns. Ransomware attackers typically carry out prolonged reconnaissance before launching an attack, often leaving detectable indicators. This allows you to identify suspicious activity and implement preventative measures before your data is compromised.

Facing an Attack?

If you suspect a ransomware attack is underway, contact us immediately to begin the recovery process.

Complete our contact form to arrange a complimentary consultation with our specialists and establish an immediate action plan.

For urgent assistance, we recommend calling us directly on
+61 (0) 282 786100.

Request a callback

Solace Cyber helps companies across Australia recover from ransomware attacks and data breaches.

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SOLACE CYBER LTD is registered in England & Wales no. 08830710

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Solace Cyber

Zensec Ltd,
60 Martin Place,
Sydney,
NSW 2000

Telephone

+61 (0) 282 786100

Please note that calls may be recorded for security and training purposes.

Email

cir@solacecyber.au